Cookventure Home Cooking Studio Refund Policy

COOKVENTURE HOME COOKING STUDIO

Refund & Enrollment Policy

Commercial Registration No. 3529900347838 | Tourism License No. 24/01296

Please read this policy carefully before booking, enrolling, or making payment.

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1. Refund Policy

 

1.1 Definitions

For the purposes of this Agreement:

“Course Start Date” means the first scheduled day of the course as stated in the official confirmation issued by the School.

“Cancellation” means a written notice submitted by the Student via email and acknowledged by the School.

“Fees” means all amounts paid by the Student to the School under this Agreement.

“Non-Refundable Fees” include, but are not limited to, administrative fees, document preparation fees, visa support fees, translation costs, curriculum preparation costs, bank charges, payment gateway fees, exchange rate losses, and any third-party costs incurred by the School.

 

1.2 General Refund Entitlement

The Student shall be entitled to a refund of Fees paid, less all applicable Non-Refundable Fees, only if Cancellation is made not less than thirty (30) calendar days prior to the Course Start Date.

No refund shall be granted where:

Cancellation is made within thirty (30) days prior to the Course Start Date;

The course has already commenced;

School documents, acceptance letters, schedules, certificates, or visa-supporting documents have already been issued;

The Student voluntarily withdraws, fails to attend, abandons the course, or becomes unable to participate for personal reasons.

For the avoidance of doubt, any request to withdraw, discontinue, postpone indefinitely, or not attend the course shall constitute Cancellation under this clause.

 

1.3 Visa-Related Conditions

Cookventure Home Cooking Studio provides educational services and supporting documentation only. The School does not guarantee:

DTV visa approval;

Approval by any embassy, consulate, or immigration authority;

Entry into Thailand;

Visa extension, conversion, or renewal.

A refund relating to visa rejection may only be considered where ALL of the following conditions are strictly satisfied:

The Student’s visa application is formally rejected;

The rejection is directly and solely caused by a material error in official documentation issued by the School;

The Student has provided complete, accurate, lawful, and truthful information at all times;

The Student has complied fully with all instructions, procedures, timelines, interview requirements, and document requests;

The visa application was submitted strictly in accordance with the School’s written guidance.

No refund shall be granted where visa rejection results from:

The independent discretion of the embassy, consulate, or immigration authority;

Financial insufficiency or inability to satisfy visa requirements;

Incomplete, inaccurate, expired, inconsistent, or misleading information provided by the Student;

Failure by the Student to submit required documents, attend interviews, respond to requests, or meet deadlines;

Submission of applications independently or through third parties without written confirmation from the School;

Criminal history, immigration history, overstays, prior visa violations, security concerns, or any circumstances beyond the School’s control.

The Student bears the burden of proof and must provide official written evidence clearly stating the reason for rejection.

 

1.4 Non-Refundable Fees

The Student expressly acknowledges and agrees that all Non-Refundable Fees are strictly non-refundable under all circumstances, including but not limited to:

Cancellation;

Visa rejection;

Failure to attend classes;

Voluntary withdrawal;

Delayed arrival;

Schedule conflicts;

Personal emergencies.

The School reserves the right to determine, allocate, and itemize such costs based on actual expenses incurred.

 

1.5 No Double Recovery

If more than one clause under this Agreement may apply to the same situation, the School shall have the sole and absolute discretion to determine which provision applies.

Under no circumstances shall the Student be entitled to multiple refunds, duplicate compensation, combined benefits, consequential damages, or indirect losses.

 

1.6 Refund Process

All refund requests are subject to internal review, verification, and written approval by the School.

Approved refunds shall be processed within seven (7) to fourteen (14) business days from the date approval is issued.

Refunds shall be made only via bank transfer to an account designated by the Student.

All bank charges, intermediary fees, exchange rate differences, transfer costs, Wise fees, PayPal fees, Stripe fees, and other third-party processing charges shall be borne solely by the Student.

 

1.7 Rescheduling

The Student may request to reschedule the course one (1) time only, provided that written notice is submitted not less than fourteen (14) days prior to the Course Start Date.

Any request submitted within fourteen (14) days prior to the Course Start Date may be rejected at the School’s sole discretion.

The rescheduled course must be attended within six (6) months from the original Course Start Date, failing which all Fees shall be forfeited without refund.

 

1.8 Transfer of Enrollment

Enrollment may be transferred one (1) time only to another individual, subject to:

Written notice submitted at least seven (7) days prior to the Course Start Date;

Prior written approval by the School;

The replacement participant satisfying all eligibility and documentation requirements.

The School reserves the right to reject transfer requests where documents have already been issued under the original Student’s name or where legal, immigration, or administrative concerns may arise.

Administrative fees may apply.

 

1.9 Force Majeure

The School shall not be liable for any delay, interruption, cancellation, inability to perform, or failure arising from events beyond its reasonable control, including but not limited to:

Natural disasters;

Pandemics or public health emergencies;

Government orders or restrictions;

Political unrest or civil disturbances;

Transportation disruptions;

Embassy or immigration policy changes;

Utility failures, internet outages, labor shortages, or other unforeseen events.

In such circumstances, the School may, at its sole discretion:

Offer rescheduling;

Offer online alternatives;

Offer partial refund consideration.

The Student acknowledges that refunds under this clause are not guaranteed.

 

1.10 Limitation of Liability

To the maximum extent permitted by applicable law, the School’s total liability under this Agreement shall not exceed the amount of Fees actually paid directly to the School by the Student.

The School shall not be liable for any indirect, incidental, consequential, special, punitive, or economic losses, including travel expenses, accommodation costs, loss of opportunity, visa costs, or emotional distress.

 

1.11 Finality of Decision

All decisions made by the School relating to refunds, eligibility, attendance, visa-support documentation, interpretation of policy, and enforcement of this Agreement shall be final and binding. , subject to any rights the Student may have under applicable Thai law.

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1.12 No Refund Following Visa Approval

Upon issuance, approval, or grant of any visa, including but not limited to a Destination Thailand Visa (DTV), based wholly or partly upon the Student's enrollment, participation, or documentation issued by the School, all Fees shall immediately become non-refundable. No refund shall be granted after visa approval regardless of whether the Student attends, participates in, completes, postpones, withdraws from, abandons, or otherwise fails to undertake the course.

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1.13 Course Commencement Requirement

The Student shall commence participation in the enrolled course within thirty (30) calendar days from the Course Start Date specified in the School's official enrollment documents unless otherwise approved in writing by the School. Failure to commence participation within such period shall constitute voluntary withdrawal from the program. In such circumstances, all Fees paid shall be forfeited and remain non-refundable.

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1.14 Payment Disputes and Chargebacks

The Student agrees not to initiate any chargeback, payment reversal, payment dispute, claim, or refund request through any bank, credit card provider, Wise, Stripe, PayPal, payment processor, or other financial institution after the School has provided enrollment services, course access, supporting documentation, visa-support documentation, or any related services. The School reserves the right to provide all relevant records, correspondence, agreements, confirmations, and evidence to any payment provider, financial institution, or dispute resolution body. To the extent permitted by applicable law, the Student shall remain liable for any unpaid Fees, administrative costs, collection costs, legal costs, penalties, or losses incurred by the School as a result of such disputes.

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1.15 Changes in Laws, Regulations, and Government Policies

The Student acknowledges that immigration laws, visa regulations, embassy requirements, government policies, and related regulations may change at any time without prior notice. The School shall not be responsible for any consequences arising from such changes, including but not limited to visa refusal, visa ineligibility, delays, additional requirements, or policy amendments. Such changes shall not entitle the Student to any refund unless otherwise required by applicable law.

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1.16 Entire Agreement

This Refund Policy, together with the School's enrollment terms and conditions, constitutes the entire agreement between the Student and the School concerning refunds, cancellations, enrollment, participation, and visa-support services. No verbal statement, marketing material, social media communication, email, text message, chat conversation, advertisement, or informal discussion shall modify or override the terms of this Agreement unless expressly confirmed in writing by an authorized representative of the School.

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1.17 Attendance and Participation Requirements

The Student acknowledges that participation in the course may require attendance records, practical activities, assignments, assessments, and progress monitoring as determined by the School. The Student is responsible for maintaining genuine participation and compliance with all academic, attendance, and administrative requirements. Failure to comply may result in suspension of participation, refusal to issue certificates, or termination of enrollment without entitlement to any refund.

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1.18 Attendance, Deferral and Course Participation

Following visa approval, the Student may request to reschedule individual class sessions one (1) time without charge, subject to class availability and prior written approval by the School. Any subsequent rescheduling requests may be approved at the School's sole discretion and may be subject to additional administrative fees. Where the Student: (a) fails to commence the course within thirty (30) calendar days from the Course Start Date; (b) fails to attend scheduled classes without prior notice; (c) remains inactive or unresponsive to School communications for more than thirty (30) consecutive calendar days; (d) repeatedly postpones participation or requests excessive rescheduling; or (e) accumulates more than three (3) approved rescheduling requests during the course period — the School may deem the Student to have voluntarily withdrawn from the program. In such circumstances, the School may suspend, terminate, or cancel the Student's enrollment without further obligation. Upon such termination, all Fees paid shall be forfeited and remain non-refundable. The Student shall have no entitlement to any refund, credit, replacement classes, extension of course validity, certificate, visa-support documentation, compensation, or other benefits.

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1.19 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Any dispute shall be subject to the exclusive jurisdiction of the courts of Chiang Mai, Thailand. In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation for a period of not less than thirty (30) calendar days before initiating formal legal proceedings.

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2. Certificate Issuance Policy

 

2.1 Certificate Eligibility

Certificates of Completion, Attendance Certificates, or any other documents evidencing completion of the course shall be issued solely at the discretion of the School and only to Students who have successfully fulfilled all applicable course requirements.

 

2.2 Attendance Requirement

To be eligible for a Certificate, the Student must attend and participate in all required course activities, practical sessions, and assessments as determined by the School. The School reserves the right to establish minimum attendance thresholds for certificate eligibility.

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2.3 Non-Attendance

No Certificate shall be issued where the Student: (a) fails to attend scheduled classes; (b) abandons the course; (c) withdraws from the program; (d) is terminated from the program; or (e) otherwise fails to satisfy the School's attendance or participation requirements.

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2.4 Verification

The School reserves the right to verify attendance records, participation records, and academic progress prior to issuing any Certificate.

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2.5 No Automatic Entitlement

Enrollment, payment of Fees, visa approval, receipt of visa-support documentation, or partial attendance shall not automatically entitle the Student to receive a Certificate.

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2.6 Revocation

The School reserves the right to refuse, suspend, cancel, or revoke any Certificate where it subsequently discovers fraud, misrepresentation, misconduct, document misuse, or violations of School policies.

 

3. Student Conduct and Compliance Policy

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3.1 Compliance Obligation

The Student agrees to comply with all School policies, attendance requirements, administrative procedures, visa-related requirements, and lawful instructions issued by the School.

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3.2 Accurate Information

The Student warrants that all information, documents, statements, and supporting evidence provided to the School are complete, accurate, current, and truthful.

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3.3 Prohibited Conduct

The Student shall not: (a) provide false, misleading, fraudulent, or incomplete information; (b) misuse School documents for purposes other than legitimate educational enrollment; (c) alter, modify, forge, or misrepresent School-issued documents; (d) engage in conduct that may damage the reputation or regulatory standing of the School; or (e) use enrollment solely for immigration purposes without any genuine intention to participate in the educational program.

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3.4 School's Right to Terminate Enrollment

The School may immediately suspend or terminate a Student's enrollment where the School reasonably believes that the Student has violated this Agreement, provided false information, failed to comply with attendance requirements, engaged in misconduct, or acted in a manner inconsistent with the objectives of the educational program.

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3.5 Consequences of Termination

Upon termination under this clause: (a) all Fees shall be forfeited; (b) no refund shall be payable; (c) the School may refuse to issue certificates or further documentation; (d) the Student shall cease representing themselves as an enrolled participant of the School.

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3.6 Reporting and Cooperation

Where required by law, regulation, court order, governmental authority, embassy, or immigration authority, the School may disclose relevant information and cooperate with lawful requests relating to the Student's enrollment and participation.

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By enrolling and making payment, the Student confirms they have read, understood, and agreed to this Policy in full. Cookventure Home Cooking Studio | 156 M.6 Maisamakkee 19, T. Mae Hia, A. Muang, Chiang Mai 50100 | Tel: +66 84 367 9109 | www.cookventurehomecookingstudio.com